by Robert Powell | Jan 4, 2017 | Blog, Business growth
Your first easy win in 2017 By Robert Powell. January 4, 2017. I know it’s not terribly exciting but follow-up calls, emails and texts to your patients are a very shrewd investment because they’re low cost and the returns are great. They are the first easy win I...
by Jonathan Fine | Dec 30, 2016 | Blog, Business growth, Performance reporting
Staring at information causes blindness By Jonathan Fine. December 30, 2016. I reckon you’ve probably heard the phrase “if you can’t measure it you can’t manage it” and it’s fair to say that most practices have management software that delivers information. Masses...
by Stewart Roode | Dec 14, 2016 | Blog, Business growth, Communications, Online reviews
A stitch in time saves nine By Stewart Roode. December 14, 2016. As service levels in dentistry get more transparent online reviews are becoming more prolific and ever more important. And, now we’re seeing dental practices ramp up their social media activity, the...
by Jonathan Fine | Nov 30, 2016 | Blog, Business growth, Communications
The myth of ethical selling By Jonathan Fine. November 30, 2016. There’s often a communication problem between patients and clinicians in dentistry. A healthy industry has grown up around this core challenge for the clinician — the ever uncomfortable need to make...
by Jonathan Fine | Nov 16, 2016 | Blog, Business growth, Recruitment
Dentists are too cheap on their practice managers By Jonathan Fine. November 16, 2016. There’s a business truism that says you get what you pay for. If you’re too cheap on something, the logic goes, you’ll only have to spend money on mopping up the mess when it...
by Jonathan Fine | Nov 9, 2016 | Blog, Business growth, Communications
Empathy & intuition: essential qualities of people that work in your dental business hub By Jonathan Fine. November 9, 2016. Some time ago I calculated that I spend about seven per cent of my waking life looking for my glasses. I can’t answer the phone or do...
