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What Ireland’s Most Improved Practice did right

What Ireland’s Most Improved Practice did right

by Jonathan Fine | Jul 11, 2018 | Branding, Business growth, Communications, Online marketing, Video

Our client Shields Dental & Implant Clinic won Most Improved Practice at the 2018 Irish Dentistry Awards and Practice of the Month in Irish Dentistry magazine. It’s obviously been doing something right. The big one (and the whole point of running any business) is...
They’re key to growth, but why do 25% of business managers in dentistry fail?

They’re key to growth, but why do 25% of business managers in dentistry fail?

by Jonathan Fine | Jun 20, 2018 | Business growth, Costs, Leadership, Performance reporting, Recruitment

If you’ve ever appointed a business manager, were they or are they effective? By effective I mean do they or did they actually deliver the objectives you set them? I can honestly say that it’s the single hardest appointment we advise our clients on. You can do all the...
Bad reviews are a huge opportunity, not a problem

Bad reviews are a huge opportunity, not a problem

by Jonathan Fine | May 23, 2018 | Branding, Business growth, Communications, Online reviews

In any service or retail business, online reviews from customers are valuable because they generate new business. But people often forget they do something else too: they provide concrete material on which to base improvements to your services. This can backfire if...
Don’t do a Jamie and expand whatever

Don’t do a Jamie and expand whatever

by Jonathan Fine | Apr 4, 2018 | Business growth, Leadership, Planning

Dental business blogs — this one included — always go on about business growth being de facto a good thing. But rapid expansion without strategic planning can be counterproductive. Jamie Oliver’s misadventures are a perfect example. In February one of our clients...
4 tips if you think dental awards are worth it

4 tips if you think dental awards are worth it

by Jonathan Fine | Feb 7, 2018 | Advertising, Business growth, Communications, Online marketing, Website

In the last two months no fewer than four of my clients have won significant national dental awards in the UK and Ireland. The question is do they actually do your practice any good or are they a waste of time and money? The awards are free to enter, they typically...
My vendor became my mentor

My vendor became my mentor

by fineco | Nov 15, 2017 | Business growth, Buying & selling, Digital Smile Design, Leadership, Recruitment

We met Sarah Farrier when she was buying her first practice three years ago. Since then she’s been to Fine Company events like Meet The Disruptors and business has been good. We thought her story might interest readers who are thinking about taking the plunge. Sarah,...
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How to survive the 20s

At the back end of last year the Fine and Hive teams spent a day in a beachside hotel wondering about the next 10 years in dentistry. We split into groups and brainstormed the main themes,...

ASA bid to freeze Botox posts on social media

January 31st. Tax deadline. It's also the day the Advertising Standards Authority (ASA) starts going after Botox ads on social media in the UK. It will be pulling down posts that can be...

Is rudeness crippling your business?

When we're rude to colleagues, the evidence is overwhelming that we perform worse and this is particularly the case when we're doing something complex in a team, like dentistry. In medicine...

fine words

Will your business manager take you to 2030?

A good business manager (BM) in dentistry can seem chimeric. You can do your best to recruit the right person but then you can only hope and trust that they will deliver. That transition...

Your treatment coordinator is your salvation

The next five years in UK and Irish dentistry are all about retailisation, a process that's already in full swing but has some way to go. The dental practices and small groups that have...

You’re paying Google tax, why not make it count?

We're all paying a Google tax. It has a monopoly, or near enough, in online search around the world. Some countries want to enforce fair competition but the juggernaut, based in the US,...

The ortho war spreads to Australia

Another day, another fight between disrupters and agents of the status quo. Invisalign and the direct to consumer firms SmileDirectClub, EZ Smile and WonderSmile are being investigated in...

Integrated healthcare, supermarket style

Imagine a superpolyclinic led by dentistry — after lots of talk (and hype) Walmart is in trials. The US based multinational retailer (and owner of ASDA), which has a chain of hypermarkets,...

2020’s biggest dental disrupter? HMRC

It's not the crashing retail rental values, the fallout from the general election, the NHS or even the post-Brexit blues that will have the largest impact on the future of dentistry in the...

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