fine words
Implant guarantees without insurance “are mis-selling”
It’s normal to give your implant patient a personal treatment guarantee in case of failure. Patients often make purchase decisions based on such guarantees. But there is a problem: they...
What Ireland’s Most Improved Practice did right
Our client Shields Dental & Implant Clinic won Most Improved Practice at the 2018 Irish Dentistry Awards and Practice of the Month in Irish Dentistry magazine. It’s obviously been doing...
Summer of good news for dentists
Too bad the onslaught of horror stories about dodgy facial aesthetics (by non-dentists) has slackened, but at least it’s been an interesting summer for dentistry in the media so far. In...
They’re key to growth, but why do 25% of business managers in dentistry fail?
If you’ve ever appointed a business manager, were they or are they effective? By effective I mean do they or did they actually deliver the objectives you set them? I can honestly say that...
Save £16k a year on patient plan fees, soon…
The idea of personally transferring hundreds or thousands of direct debits has always been a deterrent for reviewing your payment plan provider. It’s a major hassle for you and your...
£300m bid for Portman ‘untrue’
A source close to Portman Dental Care has confirmed that reports of a £300m buyout bid by a Swiss investor are untrue and the chain is simply refinancing. Sky News reported that Jacobs...
What to do about fake reviews
Online reviews are big business — they influence £23bn of consumer spending a year in the UK — so it’s no surprise that people game the system. Investigations by the BBC and Sunday Times...
Bad reviews are a huge opportunity, not a problem
In any service or retail business, online reviews from customers are valuable because they generate new business. But people often forget they do something else too: they provide concrete...
Coping with isolation and staying mentally fit
We’re seeing a clear need among practice owners to accept that taboo feelings of stress, isolation and self-doubt — and much darker moods — are really very normal. There’s a need to...
Real-world balms for burnout in dentistry
When financial or social pressure leads us to behave in ways that we don’t agree with, we are guaranteed to end up miserable. Or worse. In 2013 the BDJ published a letter from a dentist who...