What Ireland’s Most Improved Practice did right

by Jonathan Fine | Jul 11, 2018 | Branding, Business growth, Communications, Online marketing, Video

Our client Shields Dental & Implant Clinic won Most Improved Practice at the 2018 Irish Dentistry Awards and Practice of the Month in Irish Dentistry magazine. It’s obviously been doing something right. The big one (and the whole point of running any business) is...

They’re key to growth, but why do 25% of business managers in dentistry fail?

by Jonathan Fine | Jun 20, 2018 | Business growth, Costs, Leadership, Performance reporting, Recruitment

If you’ve ever appointed a business manager, were they or are they effective? By effective I mean do they or did they actually deliver the objectives you set them? I can honestly say that it’s the single hardest appointment we advise our clients on. You can do all the...

Bad reviews are a huge opportunity, not a problem

by Jonathan Fine | May 23, 2018 | Branding, Business growth, Communications, Online reviews

In any service or retail business, online reviews from customers are valuable because they generate new business. But people often forget they do something else too: they provide concrete material on which to base improvements to your services. This can backfire if...

Don’t do a Jamie and expand whatever

by Jonathan Fine | Apr 4, 2018 | Business growth, Leadership, Planning

Dental business blogs — this one included — always go on about business growth being de facto a good thing. But rapid expansion without strategic planning can be counterproductive. Jamie Oliver’s misadventures are a perfect example. In February one of our clients...

4 tips if you think dental awards are worth it

by Jonathan Fine | Feb 7, 2018 | Advertising, Business growth, Communications, Online marketing, Website

In the last two months no fewer than four of my clients have won significant national dental awards in the UK and Ireland. The question is do they actually do your practice any good or are they a waste of time and money? The awards are free to enter, they typically...

My vendor became my mentor

by fineco | Nov 15, 2017 | Business growth, Buying & selling, Digital Smile Design, Leadership, Recruitment

We met Sarah Farrier when she was buying her first practice three years ago. Since then she’s been to Fine Company events like Meet The Disruptors and business has been good. We thought her story might interest readers who are thinking about taking the plunge. Sarah,...