by Zac Fine | Sep 25, 2018 | Admin, Compliance, Insurance, Legal
The Insurance Distribution Directive (IDD) comes into force on October 1. No idea what it is? Neither had I until I spoke to Nigel Jones, who describes major disruption ahead for the dental plans market. Nigel has the inside track on this. He’s sales and marketing...
by Jonathan Fine | Jun 20, 2018 | Business growth, Costs, Leadership, Performance reporting, Recruitment
If you’ve ever appointed a business manager, were they or are they effective? By effective I mean do they or did they actually deliver the objectives you set them? I can honestly say that it’s the single hardest appointment we advise our clients on. You can do all the...
by Zac Fine | Jun 13, 2018 | Admin, Costs
The idea of personally transferring hundreds or thousands of direct debits has always been a deterrent for reviewing your payment plan provider. It’s a major hassle for you and your patients, and you might even lose them if they forget to sign it. That’s changed...
by Zac Fine | May 9, 2018 | Admin, Compliance, Mental health, NHS, Planning, Retirement
When financial or social pressure leads us to behave in ways that we don’t agree with, we are guaranteed to end up miserable. Or worse. In 2013 the BDJ published a letter from a dentist who took his own life after problems with his Primary Care Trust. In it Paul Hood...
by Zac Fine | Mar 14, 2018 | Admin, Communications, Compliance, Dental practice software, General Data Protection Regulation
When GDPR laws come into force on May 25 you’re going to need consent from patients for each separate communication channel like SMS, telephone, email, post. One blanket consent won’t be enough. So how will this affect your patients? Existing patients Your existing...
by Jonathan Fine | Feb 21, 2018 | Admin, Finance
Typically we use suppliers because we get into a habit, and usually existing customers are treated less well in terms of incentives, pricing and even service delivery than new customers. In essence they get taken for granted. If you want to fix that then I strongly...
