by fineco | Apr 2, 2020 | Business growth, Finance, Performance reporting, Planning
Panic can lead us into self-destruction. When someone scared of water thinks they’re drowning they burn precious energy and oxygen flailing and hyperventilating. In the knowledge that this wild state is potentially fatal to others too, lifeguards are trained to...
by Jonathan Fine | Jan 8, 2020 | Business growth, Performance reporting, Self-managing business, Workshop
A good business manager (BM) in dentistry can seem chimeric. You can do your best to recruit the right person but then you can only hope and trust that they will deliver. That transition period leaves the owner vulnerable, because the BM is responsible for their...
by Jonathan Fine | Feb 27, 2019 | Facial aesthetics, Treatment modalities
Back in June 2017 I wrote an article praising the customer-centric homepage of Sk:n, a cosmetics chain that at the time had 46 clinics in the UK. It had five more when it was bought for £35m earlier this month. The buyer, private equity firm TriSpan, which owns the...
by Jonathan Fine | Nov 9, 2016 | Blog, Business growth, Communications
Empathy & intuition: essential qualities of people that work in your dental business hub By Jonathan Fine. November 9, 2016. Some time ago I calculated that I spend about seven per cent of my waking life looking for my glasses. I can’t answer the phone or do...
by Jonathan Fine | Nov 2, 2016 | Blog, Business growth
Serve impatient patients better with a hub By Jonathan Fine. November 2, 2016. I can’t believe how impatient I’ve become. It’s embarrassing. When I go to fill up my car and the petrol doesn’t come out in 30 seconds I have to wave at the man in the box, and if it...
