by Jonathan Fine | Nov 7, 2018 | Business growth, Communications, Costs
Before I became a dental management consultant I spent 30 years working as an advertising agent in the wonderful pre-digital era when ad men wore bow ties, Boss suits and drove big BMWs. Despite all the glamour and froth we were actually very disciplined and formulaic...
by Jonathan Fine | Oct 31, 2018 | Communications, Leadership
A happy team is essential for practice growth but keeping your team happy can be a real challenge if it doesn’t come naturally. Some time ago I helped set up an accountancy practice with an accountant. I later realised he was not really interested in accountancy and...
by Zac Fine | Oct 17, 2018 | Compliance, Insurance
If you get in trouble for something outside the surgery will you receive legal representation? Don’t count on it. Dentists are being left vulnerable to a bullish GDC by overstretched indemnifiers. As the volume of pay outs climbs they are tightening up. They...
by Jonathan Fine | Oct 10, 2018 | Communications, Online reviews
There is a school of thought that says when a prospective patient sees reels of five star Google reviews they don’t believe it and judge it to be manipulated, and that a 4.6 average is more credible. I’m agnostic on that, but I’d be amazed If you haven’t had a bad...
by Jonathan Fine | Oct 3, 2018 | NHS, Recruitment
The disintegration of NHS dentistry is speeding up, which will put pressure on private clinics as more dentists go private, driving competition up, but an upside is that it will be easier to recruit. In the two years up to September 2017, NHS dentists saw more than...