by Stewart Roode | May 30, 2018 | Communications, Online reviews
Online reviews are big business — they influence £23bn of consumer spending a year in the UK — so it’s no surprise that people game the system. Investigations by the BBC and Sunday Times recently have only confirmed what most people knew already: be suspicious, and if...
by Jonathan Fine | May 23, 2018 | Branding, Business growth, Communications, Online reviews
In any service or retail business, online reviews from customers are valuable because they generate new business. But people often forget they do something else too: they provide concrete material on which to base improvements to your services. This can backfire if...
by Zac Fine | May 16, 2018 | Leadership, Mental health
We’re seeing a clear need among practice owners to accept that taboo feelings of stress, isolation and self-doubt — and much darker moods — are really very normal. There’s a need to acknowledge these emotions when they arise because then they can be dealt with before...
by Zac Fine | May 9, 2018 | Admin, Compliance, Mental health, NHS, Planning, Retirement
When financial or social pressure leads us to behave in ways that we don’t agree with, we are guaranteed to end up miserable. Or worse. In 2013 the BDJ published a letter from a dentist who took his own life after problems with his Primary Care Trust. In it Paul Hood...
by Zac Fine | May 2, 2018 | Branding, Video, Website
Polish is the second language in England (and Ireland) and the number of Poles living in the UK passed one million last year. Yet there’s been a surge in Poles leaving since the Brexit vote and immigration from Eastern Europe is at a record low. We took a look behind...